Customer reviews of Hampshire Motor Company

By Marius M on 25 March 2018 | Purchase not verified

Worst customer service. I Sent a email in the evening saying i want to view a car next day. i received a confirmation email in the morning saying to come and have a look at the car and they opened till 4pm. so i replied i will be there around 3pm. When i arrived after driving 2 hours (one way) in car with my wife and my 1 month old daughter , they said the car is sold to a old lady... so i went there for NOTHING! HOW can you sell something in the afternoon , when someone said WILL come to buy the car off you the same day? Obviously the car wasn't sold yet by the time they asked me to come and see it!. Not recommending they are a joke!

Reply from Hampshire Motor Company on 06/04/18

Dear Marius We are sorry to hear about your experience and inconvenience to you and your family .All of our cars are advertised online and also we are 7 days a week open forecourt so we do get walk in as well as pre booked customers therefore we do advise all of our customers to call us before setting off to make sure that the car they are coming to view is still available and there is no one else coming for same car at same time as we do get people who don't turn up for their booked appointments.Unfortunately in this case there was some confusion and lack of communication from my staff and i once again apologise for it and happy to reimburse the cost of fuel if you contact me. Regards M.Malik Director Hampshire Motor Company Ltd

By Andrew B on 04 January 2018 | Purchase not verified

I work away, and trying to buy a car through emails, can be tedious. However the guys at HMC, where punctual and helpful with there replies. Numerous emails back and forth, with all my questions answered, I arranged an appointment to view the car, Seat Leon FR TDI. I was left to view the car on my own, and allowed to test drive it by myself. Both points I was thoroughly pleased with. The car had a few issues, I spotted and raised. To which we came to a deal, reduced sale price and I had the issues tended to. I have had the car nearly a month now, very pleased with it. There has been two minor issues crop up, but both cost less than £20 and some of my time to sort. Overall a very good and positive experience, would use HMC again for another car, if they had something I liked. Thanks again guys, Regards Andrew.

By Charles F on 26 September 2017 | Purchase not verified

Following my experience you can be assured of a professional and trustworthy service from HMC. The car I bought from them was fairly represented on the advert and ready for me to test drive when I arrived. The sales process was relaxed and we agreed on a good price. Unfortunately the car developed a fault on the way home which is just one of those things and no-one's fault. As the dealer was a long way from home we agreed that I'd get it fixed locally. HMC was quick to respond to me throughout the repair and I am satisfied with how it was dealt with in the end. It's a shame it wasn't straightforward but I appreciate being able to deal with someone who is fair and professional as it is not always the case. Thank you HMC.

By Jan B on 25 September 2017 | Purchase not verified

Buying my first car - experience. Sum: Great Cars, Warranty, Efficient sale process, Friendly staff I was looking for decent car with low milage in good overall condition. I contacted HMC to book a test ride. My test drive was during Bank holiday weekend, HMC has very pleasant opening hours no matter what day it is, which was great as I was traveling from Devon and my only chance to buy a car was during a weekend. You could take a car for a spin around area with no hustle. I did like the car from the first sight so I was planning to buy it straight away. I payed small deposit as I was at HMC on my bike and couldn't drive both :). We planned a next visit a weekend after. We were driving off and Engine light came on. Heading back to HMC and my new Car is going for it first Check. I didn't have a time to come back a week after and it was fixed and delivered to me under warranty. Happy driving after that. Thank you HMC

By Mr S on 17 July 2017 | Purchase not verified

Very friendly service, no pressured sales pitch, fair part exchange price. Would buy from here again.

By Valerie B on 07 July 2017 | Purchase not verified

As others have said, I was pleasantly surprised that I was able to take the car for a test drive on my own. No pressure to purchase and all questions answered. I purchased a Skoda Octavia and am very pleased with the purchase and it came with a 3 month warranty. There was no owner's manual but I was assured that they would source one for me and send on - and I did receive it yesterday. I don't often buy a car but would certainly use this company again.